Krisp for call centers and BPOs
Krisp sells a dedicated contact center product that is separate from the app individuals use for their own meetings. It targets the specific problems of high-volume phone support: noisy agent environments, hard-to-understand audio across accents, and the need for compliance and analytics at scale.
What Krisp does for a contact center
- Cleans agent audio both ways. Bidirectional noise cancellation removes noise from the agent's side and the customer's side, which cuts repetition and misheard details.
- Accent conversion. Clarifies agent speech in real time while keeping the agent's natural voice, aimed at global support teams.
- Voice translation. Live translation for cross-language support (Krisp shipped a v3 of this in 2026).
- Analytics and agent assist. Speech analytics, agent coaching artifacts, and an enterprise analytics portal (rolled out in 2026). Feature availability depends on the deployment.
- Compliance. Supports SOC 2, PCI DSS, and HIPAA, depending on plan and configuration.
For the latest additions, see our What's new in Krisp page, where the recent release notes are mostly contact-center focused.
Who it fits
Support and sales call centers, BPOs, and any team running high call volumes where audio clarity, accent handling, and compliance matter. This is an enterprise, deployment-dependent product, so pricing is handled through Krisp's sales team rather than the self-serve plan.
Test the audio quality first
An agent can try Krisp's free plan to hear the noise cancellation, before you talk to sales about a contact center rollout.
FAQ
No. Krisp offers a dedicated contact center product with agent assist, speech analytics, voice translation, and enterprise controls. The individual app shares the same core audio engine but not the enterprise features.
Yes. Krisp's accent conversion clarifies agent speech in real time while preserving the agent's natural voice, which is aimed at global support teams.
Krisp supports SOC 2, PCI DSS, and HIPAA, with availability depending on your plan and configuration. Confirm the specifics with Krisp for your deployment.
Related reading
- Krisp for your use case: all the roles we cover.
- Krisp for remote work: the wider work-from-anywhere setup.
- Remove background noise: the core workflow for agents.
- Is Krisp worth it?: our full verdict.